Complaints policy
How to raise a concern with Steph and refer an unresolved complaint to the FHT.
Last updated October 2026
1 of 3
Contact Steph directly
I aim to provide the highest quality of care and service. If you are unhappy with any aspect of the treatment or service you have received, please contact me directly so that I can promptly and fairly look into the matter for you.
2 of 3
If we cannot resolve your complaint
As a member of the Federation of Holistic Therapists (FHT), I abide by the FHT Code of Conduct and Professional Practice. If we are unable to resolve your complaint directly, you have the right to refer your concerns to the FHT.
The FHT considers complaints about professional conduct and practice. It cannot arrange refunds or compensation.
3 of 3
Contact the FHT
You can find out more about their process and complete their complaint form on the FHT Complaints Page. You can also write to them at the address below.
Federation of Holistic TherapistsAspire House10 Annealing CloseEastleighHampshireSO50 9PX